Nadia De Vriendt

Enquête contacten vereenvoudigd!

Enquêtes zijn hard veranderd de voorbije vijftien jaar. Klantentevredenheid, bijvoorbeeld, is geëvolueerd van een lange enquête die één keer per jaar werd uitgevoerd naar korte, langlopende en longitudinale enquêtes gespreid over het klantentraject. CheckMarket is ook geëvolueerd, en heeft onderweg nieuwe features en ‘best practices’ geïntroduceerd.

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Survey email notifications are now more versatile

Survey email notifications enable you to take action more quickly. They started out as quick, internal call-outs to yourself, colleagues, management, … You are informed straight away when a respondent answers in a certain way so you can immediately follow up on their feedback. Your (perhaps not so satisfied) customer would be so impressed by the speed of your actions he would instantly turn into a promoter.

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Average and median per sub-question in a matrix

Have you noticed? We added 2 new columns to the charts for matrix questions: average and median.

You were always able to see the general average and median for the entire matrix question in the legend below each matrix chart. This was already very useful data. But sometimes you just need to dig in deeper.

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New visual media picker

To get high response rates your surveys and emails must be appealing, and match your company’s branding. Adding your logo increases recognizability, adding an image of an incentive, increases click-through and completion rates. You may want to show a series of ads or packaging and ask respondents what they think.

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Download open answers fast and easy

You’ve done all the preliminary work. You’ve thought long and hard about all the questions you needed to ask as well as what you want to do with the results afterwards.

Your survey turned out to be a big success. Everyone even took the opportunity to provide additional comments everywhere you asked for them.

Awesome!

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