Product Update: New Closed Card Sort Question Type Now Available
februari, 2022
Customer Experience
![[Infographic] Your Quickfire Guide to Net Promoter Score (NPS)](https://nl.checkmarket.com/wp-content/uploads/2021/12/CM-IG-Your-Quickfire-Guide-to-Net-Promoter-Score-NPS-Blog-header-scaled.jpg)
[Infographic] Your Quickfire Guide to Net Promoter Score (NPS)
december, 2021
How to Improve Net Promoter Score (NPS): 12 Expert Tips
november, 2021
Product Update: New Video Question, Powered by LivingLens, Now Available
With CheckMarket’s new LivingLens integration, you can leverage this information goldmine and unlock the power of video insights at scale.
november, 2021
Product Update: Conjoint Analysis Now Available Within CheckMarket
Whether your objective is to prioritize product features or functionality, or to understand how various messaging and product claims resonate with a target audience, you can now enable these objectives and beyond within CheckMarket.
november, 2021
Custom Branded Surveys: Why Use Them and How to Create Them
oktober, 2021
10 Ways to Create More Engaging Online Surveys
Most people regularly see this pop up after a customer service experience.
The business they worked with is collecting data to improve their services through an online satisfaction survey.
oktober, 2021
Product Update: MaxDiff Analysis Now Available Within CheckMarket
With MaxDiff, you can now better understand consumer preferences across various use cases. Whether your objective is to prioritize product features or to get clarity on how different messages resonate with the market, MaxDiff is a precise and proven method for extracting exactly what’s important for your audience.
augustus, 2021
5 Easy Tips for Increasing Online Survey Response Rates
juli, 2021
Give real-time feedback to respondents
When you create a survey you want respondents to fill in your entire survey and to answer the questions correctly. Research shows that the more you engage with the respondent and the more respondents enjoy the experience, the better the quantity and quality of feedback.
december, 2019
Klanttevredenheid meten: CSAT, CES en NPS
juni, 2016
Hoe goed scoort je klantenservice?
Slaagt je bedrijf erin de problemen en vragen van klanten vlug op te lossen? Dat is in essentie de vraag die elk tevredenheidsonderzoek naar klantenservice moet beantwoorden. Maar hoe begin je aan zo’n onderzoek? Hoe stel je een enquête op die je de antwoorden geeft die je nodig hebt, én – nog belangrijker – wat doe je met al die data om je service te verbeteren? Om dat vlot en efficiënt te doen heb je een systeem nodig dat je toelaat alle klantenfeedback te monitoren én vervolgens te implementeren in je diensten.
juli, 2015
Klanttevredenheid meten? Stel de juiste vragen
Een enquête is hét medium om de algemene tevredenheid van je klanten te meten. Maar welke vragen moet je precies stellen om een scherp zicht te krijgen op je klanttevredenheid? Doorgaans maakt het marktonderzoek een onderscheid tussen 4 vraagtypes: klantentrouw, algemene tevredenheid, gepercipieerde product- en servicekwaliteit en de kans op een nieuwe aankoop.
juni, 2015
Manage the follow-up of dissatisfied respondents
In this day and age of social media, where unhappy customers tell the world about their bad customer experience with a click, it is imperative to quickly and efficiently handle complaints and negative responses from surveys.
When we introduced real-time alerts in 2011, we had no idea how popular it would become. Now, a lot of best practice has surfaced and one of these is how to manage, track and report the follow-up of alerts.
Let’s take a look at a structured follow-up method, using CheckMarket’s platform itself.
mei, 2012