These days, companies have no choice but to become customer-oriented. This means competing based on your offering alone (whether that may be a product or service) is no longer enough: it’s the customer experience that counts.
But what’s the golden standard for measuring this? That would be Net Promoter Score (NPS). Our infographic below introduces what NPS is and how you can use it to track and improve customer experiences at your business. Simply tap to enlarge.